Terms and conditions
WeGoCabo Reservations services are rendered by Contactcabo SA de CV Which is a Limited- Liability Company, incorporated under the laws of Mexico.
Rates listed are exclusively valid for the inquiry date. They are subject to change and will only be honored as shown on the website if the service requested is confirmed by means of charge to your credit card and you receive a confirmation number.
Upon making a reservation it becomes necessary for you to give your authorization, written and/or verbal, to run the corresponding charge on your credit card and by this you declare to have full knowledge of our Reservation and Payment Policies, Disclaimer and Cancellation Policies. All reservations are subject to availability existing at the moment of your request. No confirmation can be issued until full payment for the requested service has been made. In some cases (which are duly marked for you to easily identify them before filling out contact information and credit card number fields).
To avoid inconveniences, please make a printout of your reservation voucher and have it ready for check-in to the reserved service. Should a change to a confirmed reservation be needed, please contact your assigned Travel Consultant, and have your reservation and/or confirmation number handy. We strongly suggest reading the CANCELLATION POLICIES section hereinafter. Any changes are subject to availability and rate adjustments when necessary. Our CANCELLATION POLICIES are always applicable without exception.
1. PAYMENT POLICIES
The amount corresponding to your reservation will be immediately charged to your credit card, provided it has a confirmed reservation status. Please bear in mind that your credit card billing statement will show WeGoCabo as the company responsible for the charge. VISA, MASTERCARD or Cash are welcome. The currency in which service rates are quoted on the website will be US dollars only, in which case the specific currency will be readily specified for your easy identification.
2. DISCLAIMER
WeGoCabo.com is an online travel related automated booking system and works as a middle-agent between the client and the operator of services listed on the website. As such, WeGoCabo creates the necessary commercial connections in compliance with its own service and quality standards to provide services such as, but not limited to, ground transportation and other travel activities.
However, WeGoCabo.com cannot be held liable for the service supplier’s acts, omission, and accidents, wrongdoing or other. Travel services are subject to the conditions set by those suppliers, and their liability may, in turn, be limited by their tariffs and conditions of service. WeGoCabo.com acts only in its role of agent for the client or for the supplier of the goods and services rendered and as such, does not keep any legal authority or control over the operator’s Personnel, assets, operation and/or property.
WeGoCabo.com herewith declares that:
(a) Photographic material published on its website is intended to render a general description of the service in question and by no means can be guaranteed that the service will be supplied exactly as descripted.
(b) Travel services descriptions are regularly updated for a description of the product as close to reality as possible. However, WeGoCabo.com cannot be held accountable for variations occurring upon your arrival at the Travel Service site.
(c) WeGoCabo.com will reserve the right to deny the supply of a service to any client at any given moment if and when it considers convenient to do so.
(d) Any claim or comments that the client should present about the services received must be submitted in written within a period of time no longer than 14 (fourteen) days from travel’s end date.
WeGoCabo.com will not assume liability for any claims, costs or expenses arise from personal injuries or dead to the client or third parties caused by accidents, fatalities, loss or damage to personal property, lack of enjoyment or claims over emotional and mental states such as upset, disappointment, anguish, distress or frustration, or any other damage, whether physical, mental or emotional, arising from the following:
(a) Acts committed or omissions caused by any party other than WeGoCabo.com or its employees.
(b) Illness, theft, labor disputes, mechanical failures, quarantine, Government actions, weather or any other circumstances beyond direct control of WeGoCabo.com
(c) The client’s failure to obtain the required travel documentation such as, but not limited to, passport, visas and certificates, in which case no refund will be granted.
(d) The client’s failure to comply with travel instructions such as, but not limited to, flight schedules, hotel check-in and check-out dates and times, and voucher redemption policies.
(e) Changes to, or cancellation of, the travel services offered, notwithstanding the reason. WeGoCabo.com reserves the right to cancel or change the travel services at its discretion but will try to substitute them with comparable services. If a reservation must be completely canceled, WeGoCabo.com liability will be limited to a refund of all monies paid to WeGoCabo.com
(f) A full refund will not be granted by WeGoCabo.com in situations when a service must be interrupted, postponed or cancelled for reasons beyond its control (acts of God such as bad weather -including hurricanes-, earthquakes or war, acts of terrorism or else), circumstances under which WeGoCabo.com is not allowed to obtain full refund from service operators in view of specific contract terms. In order to cover book-keeping and administrative services, WeGoCabo.com will be thus entitled to up to a 10% retention upon the total amount paid by the client for his/her reservation. Despite our close communication with our selected group of service suppliers, there is still a possibility that changes on the rates may occur without notice. As some of the rates become expired and cannot be timely updated by the operator to your immediate convenience, WeGoCabo.com regularly runs a rates verification process which may yield differences between the price you have paid for your reservation and the price you need to pay to actually enjoy the service. When an updated rate happens to be lower than the originally offered to you, WeGoCabo.com will only charge the lower amount. When an updated price is higher than the originally quoted price, WeGoCabo.com will have a Travel Consultant inform you of the specific variation and the resulting balance that needs to be covered. Should you not agree to the correct amount and decide to cancel upon the circumstances, WeGoCabo.com will honor you cancellation request without penalization. WeGoCabo.com and its service suppliers will also be released from any responsibility towards compensations that the client may claim and will not be considered liable for any inconveniences arising from the said rate difference and/or cancellation.
Governing Law
Any claim relating to WeGoCabo.com shall be governed by the laws of the Mexican Republic without regard to its conflict of law provisions.
3. CANCELLATION POLICIES
All cancellation requests must be addressed in written to reservations@wegocabo.com with the booking number as the basis reference.
In case of tour and/or ground transportation reservations:
The following are general cancellation policies which are applicable for most of our listed tours and transportation services:
Cancellation requests within 1 (one) day or 24 hours to the confirmed service date or a NO SHOWS are 100% nonrefundable. NO SHOWS are not covered by our CANCELLATION INSURANCE
Reservations cancelled less than 24 hours from the date and time of your scheduled pickup will not be refunded the amount pre-paid online or the service fee unless you have purchased the Cancellation Insurance that we offer during the booking process.
The cancellation insurance fee is not refundable.